The KVD is Europe's largest and most important industry association for managers in customer service and technical service in many different industries. The annual prize honors ideas for outstanding service innovations. In the finals, seca edged out two high-caliber competitors: the agricultural engineering firm CLAAS Service and Parts GmbH and the South Korean electronics concern Samsung Electronics GmbH.
Matthias Gerling, seca head of Technical Service & Service Sales, said, "We are delighted with this prize. It shows that our range of services impresses not only an increasing number of hospital operators, but recognized service experts and practitioners too. And the prize underscores the importance of German SMEs in services and showcases their innovative ideas and intelligent solutions."
seca Service – a more clever service
The competition finalists had to win a majority of votes from the 425 attendees at this year's KVD Service Congress (November 6-7 2014 in Munich). seca Service came out ahead with its innovative service concept and top user orientation.
KVD Chairman Ramón Somoza said at the prize presentation, "This year we had thirteen strong applicants with impressive solutions. All three finalists gave excellent presentations. With the entry from seca gmbh & co., clever analog service won the race. Ingeniously simple!"
seca Service – all-inclusive worry-free package for hospitals
Scales in medical use are precision instruments that are subject to many legal regulations. In addition to potential misinterpretation in the implementation of regulations for scales, medical technicians in hospitals have to spend more time on organizational issues for scale maintenance than for other medical devices. It is not unusual for a hospital to encounter problems and incur additional costs when, for example, the Office of Weights and Measures rejects a scale and declares it unfit for use until it can be re-calibrated. The scale falls out of service and the hospital has to pay new fees and re-calibration costs.
As a general service provider, seca Service officially verifies, calibrates and repairs seca scales throughout the country plus scales of all types from other manufacturers. It is all part of the seca Service all-inclusive worry-free package. The medical technician is relieved of operational concerns, medical staff members benefit from uninterrupted routines, the hospital saves money and the Office of Weights and Measures reduces its re-calibration work as a result of the effective service process.
For more information about seca Service, visit: www.seca.com.
For more information about KVD and the Service Management Prize, visit: www.kvd.de.